Store Policy

Welcome to The Paint Shop Nail Studio LLC (“The Paint Shop,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website (https://www.thepaintshopnailstudio.com/) and our iOS and Android apps (collectively, the “Services”).

 

By accessing or using the Services, you agree to these Terms.

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By reference, these Terms incorporate:

• Our Privacy Policy

• Our Studio Policies (including FAQs, payment methods, customer satisfaction guarantee, and hours)

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If you do not agree, do not use the Services.

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Section 1 — Eligibility and scope

• The Services are intended for a general audience. If you are under the age of majority in your state or country, you must use the Services only with the involvement of a parent or legal guardian.

• You may use the Services only for lawful purposes and in accordance with these Terms.

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Section 2 — App and website; license to use

• We grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Services for your personal, non‑commercial use.

• You must not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract source code from the Services except as permitted by law.

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Section 3 — Bookings, payments, gift cards (via Square) 

• Appointments, account login for bookings, and e‑gift card purchases are provided by Square through their websites and portals, which open from our Services. Your interactions with Square are governed by Square’s terms and privacy policy.

• We do not receive your payment card details from Square. Fees, taxes, and availability are subject to change.

• Cancellations and rescheduling:

  • Please contact us if you need to cancel at least 3 hours prior to your scheduled appointment.

  • Cancellations or rescheduling made less than 3 hours before your appointment will be charged 50% of the scheduled service amount.

  • NO CALL / NO SHOW will be charged up to 100% of the scheduled service amount.

  • Cards that are declined when charged for the no-show policy will be blocked from online booking, unless or until the balance is paid. 

  • One or more NO CALL / NO SHOW(s) can and may result in account suspension and loss of ability to book online, over the phone, or in person. 

  • We understand life happens—this policy still applies but is excluded if you cancel for emergencies, being sick, testing positive for COVID‑19, or being exposed to COVID‑19.

• Late arrivals:

  • If you are over 10 minutes late for your appointment, you may be subject to a service change (for example, to a polish change) and/or we may need to reschedule your appointment.

  • We reserve the right to cancel or reschedule your appointment. Fees still apply; NO CALL / NO SHOW is charged at 100%.

• Walk‑ins:

  • We do accept walk‑ins when availability exists. We highly recommend booking in advance to ensure we allocate the correct time for your service(s). Use the “Book Now” button to reserve your time slot.

• Fee processing:

  • Any cancellation, rescheduling, late, or no‑show charges are processed through Square in accordance with Square’s policies.

• Satisfaction and refunds:

  • We have a 7‑day policy for all long‑lasting services (only includes dip, gel, gel‑x, and poly‑gel). If it’s our fault, please call, email, or stop by within 7 days so we can make it right. We would love to fix any issues, but there are NO REFUNDS. Our nail technicians’ time is important, and our remedy is a reasonable repair or re‑service at our discretion. We understand incidents happen—contact us within the 7‑day period and we’ll see what we can do.

• Card hold/authorization (include only if you use it): When booking, you authorize Square, on our behalf, to place a temporary hold or charge your payment method for applicable fees (e.g., late cancellation or no‑show fees) consistent with our policies.

• Gift cards: E‑gift cards are issued and processed by Square. Unless required by law, gift cards are final sale, not reloadable, not redeemable for cash, and we are not responsible for lost or stolen cards. Additional terms may appear at purchase.

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Section 4 — Service descriptions; outcomes; no medical or health claims 

• Existing product and removal: If you have existing product (e.g., gel, dip, acrylic, Gel‑X, Poly‑Gel), please book the appropriate removal add‑on to allow adequate time and to minimize nail damage.

• We aim to describe our services accurately. Availability, pricing, and descriptions may change without notice. Not all services are available at all times; walk‑in service is not guaranteed and booking is recommended.

• Aesthetic outcomes vary by individual. Normal wear, improper aftercare, or damage from external factors are not covered by our satisfaction policy. Please follow any aftercare guidance we provide.

• We do not provide medical advice, diagnosis, or treatment. Any wellness or benefits statements are general in nature and not guarantees of results.

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Section 5 — Third‑party links and services

• The Services include links to third‑party websites, apps, and platforms (e.g., Square, Apple Maps, Google Maps, Instagram, Threads, Facebook, Spotify). We are not responsible for such third‑party content, policies, or practices.

• Any accounts you create with third parties are managed by them, not by us.

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Section 6 — Your responsibilities and acceptable use
You agree not to:

• Use the Services in any way that violates applicable law or the rights of others.

• Interfere with or disrupt the Services, servers, or networks.

• Attempt to gain unauthorized access to any systems or data.

• Use any automated means (e.g., bots, scrapers) to access the Services without permission.

• Upload, post, or transmit content that is unlawful, harmful, misleading, infringing, or otherwise objectionable.

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Section 7 — Intellectual property

• The Services, including text, graphics, logos, images, and other materials, are owned by or licensed to The Paint Shop and are protected by intellectual property laws. All rights are reserved.

• Our trademarks, service marks, and trade dress may not be used without our prior written permission.

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Section 9 — Customer satisfaction policy and disclaimer of warranties 

• Satisfaction policy: We have a 7‑day policy for all long‑lasting services (only includes dip, gel, gel‑x, and poly‑gel). If it’s our fault, please call, email, or stop by within 7 days so we can make it right. We would love to fix any issues, but there are NO REFUNDS. Our remedy is a reasonable repair or re‑service at our discretion. We understand incidents happen—contact us within the 7‑day period and we’ll see what we can do. This policy does not cover normal wear, improper aftercare, or damage from external factors.

• Disclaimer: Except for the limited satisfaction policy above (and any non‑excludable rights under applicable law), the Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Services will be uninterrupted, secure, or error‑free, or that defects will be corrected.

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Section 10 — Limitation of liability 

• To the maximum extent permitted by law, The Paint Shop and its owners, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of or inability to use the Services.

• Exclusive remedy: For issues related to long‑lasting services covered by our satisfaction policy, your exclusive remedy is the reasonable repair or re‑service we offer within the 7‑day window. Monetary refunds are not provided (NO REFUNDS), except where required by law.

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Section 11 — Indemnification

• You agree to defend, indemnify, and hold harmless The Paint Shop and its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Services or your violation of these Terms.

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Section 12 — Termination

• We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if we believe you violated these Terms.

• Upon termination, the rights and licenses granted to you will cease immediately.

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Section 13 — App Store and platform terms

• Your use of our iOS and Android apps may be subject to the terms of the Apple App Store and Google Play. You agree to comply with their applicable policies.

• Apple and Google are not responsible for providing maintenance or support for our apps and are not liable for any claims related to their distribution. To the extent required by platform rules, Apple and Google are third‑party beneficiaries of these Terms.

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Section 14 — Governing law; venue

• These Terms are governed by the laws of the State of Ohio, without regard to conflict‑of‑law principles.

• You agree to the exclusive jurisdiction and venue of the state and federal courts located in Ohio for the resolution of any dispute arising out of or relating to the Services or these Terms.

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Section 15 — Severability; entire agreement; no waiver

• If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

• These Terms, together with the policies referenced above, constitute the entire agreement between you and us regarding the Services.

• Our failure to enforce any provision is not a waiver of our right to do so later.

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Section 16 — Health, safety, and right to refuse service

• For the safety and comfort of our clients and staff, we may refuse or discontinue service if we observe conditions that pose a health or safety concern (e.g., infections, open wounds, contraindications) or in cases of abusive or inappropriate behavior. Please inform us of any allergies or sensitivities before your service.

• ​We cannot guarantee an allergen‑free environment and may recommend alternatives, a patch test, or refuse/discontinue a service for health or safety reasons.

Section 17 — Minors

• Services for clients under 18 may require a parent or legal guardian to be present and provide consent. Some services may be limited or unavailable to minors at our discretion.

Section 18 — Personal belongings

• Please keep your personal belongings secure during your visit. We are not responsible for loss, theft, or damage to personal items brought into the studio.

Section 19 — Closures and force majeure

• We are not liable for delays or inability to perform services due to events beyond our reasonable control (e.g., severe weather, power outages, public health directives). If we must cancel, we will work with you to reschedule.

Section 20 — Pricing and gratuity 

• Prices and service availability may change without notice. Gratuities are optional and appreciated but are not required.

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Last updated: November 3, 2025